Shipping & Returns

Shipping Information

We are proud to offer free, secure shipping on all orders.

Once your purchase is completed, you will receive a confirmation of the transaction by e-mail and our team will start to create your jewelry respecting the highest standards developed by 79 Auman.

When your jewelry is completed, it will be sent to you by Priority Canada Post, a service recognized worldwide for its reliability.

A tracking number will be communicated to you for solid gold jewelry purchases. This number will allow you to follow the delivery.

Upon receipt of your jewelry, a signature will be required. Please note that duties and taxes may be also required for purchases outside Canada.

In the unlikely event that you never receive your jewelry, 79 Auman will offer you the opportunity to get a full refund or to wait for the delivery of a second jewelry.

 

Return Policy

Our policy lasts 15 days. If 15 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. 

You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return your product, please contact us at support@79auman.com.